AMERICAN UNIVERSITY LIBRARY
 LIBRARY SYSTEMS STATUS

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Current Status of Library Systems  


All systems and services are running normally.




Recently Resolved Incidents:

Printer A on the First Floor is Unavailable - RESOLVED 5/1/2007


Problem: Printer A on the first floor is currently out of service.
Date/Time: Tuesday, 4/24
Status: OIT has been notified. Parts will need to be ordered.
Alternatives: All print jobs on the first floor should be sent to printer B or any other public printer in the library, including the one in the copy center.



E-Reserves Unavailable to AU Students - RESOLVED 2/12/07


Problem: E-Reserves documents accessible through Blackboard are currently unavailable to AU students.
Date/Time: Monday 2/12, 11:30 am
Status: WRLC technicians are working to fix the problem.



Double-sided Printing Unavailable in Reserves Lab - RESOLVED 10/4/06


Problem: The duplexing unit in the Reserves Lab public printer is not working, therefore double-sided printing is unavailable.
Date/Time: Thursday 8/31, 4:30 pm
Status: A replacement duplexing unit is being ordered.
Alternatives: Double-sided printing is still available in the E-classroom and from both printers on the first floor.



UNIPRINT Printing System Outage - RESOLVED 9/26/05


Problem: The University's UNIPRINT Printing System is down.
Date/Time: Wednesday 9/20, 10:00 am
Status: The UNIPRINT staff are working on fixing the problem.
Alternatives: Printing is unavailable across campus. Users in the library may choose to print documents to the printer named "Copy Center" and retrieve their print jobs from the Copy Center on the lower level. The Copy Center accepts cash, credit card or EagleBuck$ but not the student printing allotment for job payment.



ALADIN System Outage - RESOLVED 5/24/2006


Problem:
Power supply to the voyager server was lost and, as a result, access to OPAC, Aladin, and Voyager clients is not available.
Date/Time: Wednesday 5/24/06, 9:05 am
Status: WRLC is working to fix the problem and hopes to have all systems back up by 9:30am.



all resolved incidents

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  contact: libsystems@american.edu

  4400 Massachusetts Ave NW
  Washington, DC 20016

  phone: (202) 885 - 3237
  fax: (202) 885 -3226

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