Problem: Printer A on the first floor is currently out of service.
Date/Time: Tuesday, 4/24
Status: OIT has been notified. Parts will need to be ordered.
Alternatives: All print jobs on the first floor should be sent to printer B or any other public printer in the library, including the one in the copy center.

Problem: E-Reserves documents accessible through Blackboard are currently unavailable to AU students.
Date/Time: Monday 2/12, 11:30 am
Status: WRLC technicians are working to fix the problem.

Problem: The duplexing unit in the Reserves Lab public printer is not working, therefore double-sided printing is unavailable.
Date/Time: Thursday 8/31, 4:30 pm
Status: A replacement duplexing unit is being ordered.
Alternatives: Double-sided printing is still available in the E-classroom and from both printers on the first floor.

Problem: The University's UNIPRINT Printing System is down.
Date/Time: Wednesday 9/20, 10:00 am
Status: The UNIPRINT staff are working on fixing the problem.
Alternatives: Printing is unavailable across campus. Users in the library may choose to print documents to the printer named "Copy Center" and retrieve their print jobs from the Copy Center on the lower level. The Copy Center accepts cash, credit card or EagleBuck$ but not the student printing allotment for job payment.

Problem: Power supply to the voyager server was lost and, as a result, access to OPAC, Aladin, and Voyager clients is not available.
Date/Time: Wednesday 5/24/06, 9:05 am
Status: WRLC is working to fix the problem and hopes to have all systems back up by 9:30am.

Problem: Parts of the ALADIN system (ALADIN menu, SFX) are down due to power failure at WRLC
Date/Time: Friday 1/13/06, 10:20 am - 3 pm
Status: WRLC is working to fix the problem

Problem: Printing services are currently unavailable
Date/Time: Monday 8/15/05, 9 am - 11:30 am
Status: E-operations is working to fix the problem

Problem: Access to the ALADIN catalog is down when trying to use the link from the library's homepage.
Date/Time: Thursday 6/30/05, 11 am - 1:30 pm
Alternatives: The Catalog Quick Link is still active as well as the following URL:
http://www.aladin.wrlc.org:8000/cgi-bin/Pwebrecon.cgi?DB=local&PAGE=First
Status: WRLC is currently working on the problem

Problem: Printing services will be unavailable campus-wide so that e-operations can run software upgrades on the Pharos servers.
Date/Time: Friday 6/3/05, 2 pm - 6 pm
Systems/Locations Affected: All Uniprint stations on campus

Problem: Printing services will be unavailable campus-wide so that e-operations can run software upgrades on the Pharos servers.
Date/Time: Friday 5/13/05, 9 am - 4:30 pm
Systems/Locations Affected: All Uniprint stations on campus

Problem: Printing services will be unavailable campus-wide so that e-operations can run preventative maintenance on the Pharos servers.
Date/Time: Saturday 3/19/05, 7 am - noon
Systems/Locations Affected: All Uniprint stations on campus

Problem: Due to database upgrade, the Envision server, which provides EagleBuck$ and One Card dining services is unavailable.
Date/Time: 3/7/05, 9:30 am - 5:30 pm
Systems/Locations Affected: All EagleBuck$ services on campus (printing, copying, dining, etc.) are down.
Status: The upgrade should be finished by 9:30 am on Tuesday 3/8/05. For more information call the University help desk at (202) 885-2550.

Problem: The Systems team will be performing maintenance on our Windows 2000 servers which will result in a network outage.
Date/Time: 3/7/05, 8 am - 5 pm
Systems/Locations Affected: Internet access and printing on library public access computers will not be available.
Alternatives: Public computers in the e-classroom and the reserves cluster will not be affected by this outage and our wireless network will also be available. Patrons can use any of the campus' other computer labs if the library labs are full.

Problem: The Library's public computers are currently unable to access any AU-based websites. This includes the AU homepage, the my.american portal and the blackboard system. The workstations are also currently unable to print.
Date/Time: 2/18/2005 5 pm - ??
Systems/Locations Affected: Public access computers in the library. The e-classroom and reserves clusters are not affected.
Alternatives: The catalog is accessible directly at http://www.aladin.wlrc.org. Computers in Anderson Computing Complex and other campus labs are not affected by this outage.
Status: WRLC is working on their servers to remedy the problem.

 
Problem: Internet access is unavailable from the library OPACs.
Date/Time: 2/17/2005 11:45 am - 12:30 pm
Systems/Locations Affected: All library public access computers. Computers in the e-classroom and the reserves clusters are not affected by this outage. Computers in the Anderson Computing complex are also working fine.
Status: We are working to resolve this issue as soon as possible.

 
Problem: The Electronic Journal Title Finder is currently not available.
Date/Time: 11/23/2004
Estimated Duration: unknown
Status: WRLC technicians are currently working on the problem.

 
Problem: The University Library has received reports from customers having difficulty accessing the WRLC catalog and databases from some locations on campus in recent days.
Date/Time: 11/15/2004
Estimated Duration: unknown
Systems/Locations Affected: Various locations on campus
Alternatives: All public computers in the Library as well as the Anderson Computing Complex are working properly
Status: The problem appears to have been resolved, but the connection between AU and the WRLC is being closely monitored. If you have difficulty accessing ALADIN, or any other WRLC resource, please contact the Help Desk at (202) 885-2550.

 
Problem: The University's UNIPRINT system is down, resulting in the inability of public terminals and lab workstations to print in both the Library and the Anderson Computing Complex.
Date/Time: 11/18/2004
Estimated Duration: unknown
Systems/Locations Affected: All UNIPRINT print stations on campus.
Status: University e-Operations has been contacted and the problem is being addressed.
Contact: For more information, contact the Help Desk at (202) 885-2550.

Problem: There is a campus-wide one-card system outage this morning. Printing and copying in the library is currently unavailable.
Date/Time: 11/17/2004
Estimated Duration: unknown
Systems/Locations Affected: This affects every system on campus that uses Eaglebuck$: printing, copying, cash registers, vending, etc.
Status: Housing and Dining and E-operarions have been notified and are working to resolve the problem.
Contact: For more information, contact the Help Desk at (202) 885-2550.

 
Problem: The University Library has received reports from customers having difficulty accessing the WRLC catalog and databases from some locations on campus.
Date/Time: 11/02/2004
Estimated Duration: unknown
Systems/Locations Affected: Various locations on campus
Alternatives: All public computers in the Library as well as the Anderson Computing Complex are working properly
Status: Technicians are working to resolve this communication problem between AU's network and the WRLC.
Contact: For more information, contact the Help Desk at (202) 885-2550.

 
Problem: Some computers on one of the library networks (having IP addresses 147.9.54.xxx) as well as random computers on campus seem to be unable to connect to the WRLC catalog and databases.
Date/Time: 10/29/2004
Estimated Duration: unknown
Systems/Locations Affected: Staff computers in the library (subnet 54), some buildings on campus
Alternatives: Lab computers (Electronic Classroom, Reserves Lab, 1st Floor Cluster, ACC) are unaffected and still functioning. Off-campus access to the catalog and databases is not affected.
Status: WRLC and e-operations are working to get connectivity re-established.
Contact: For more information, contact the Library Systems department at (202) 885-1425.

Problem: The University's connection to the WRLC network is down.
Date/Time: 9/15, 11:45 am
Estimated Duration: 1 1/2 hours
Systems/Locations Affected: Public computers in the Library.
Alternatives: Lab computers (Electronic Classroom, Reserves Lab, 1st Floor Cluster) are unaffected and still functioning.
Status: WRLC is working to get connectivity established.
Contact: For more information, contact the Library Systems department at (202) 885-1425.