User Bill of Rights

As an American University Library User, you have the right to expect the following:

• Knowledgeable, courteous, and respectful service.
  
• Prompt attention given to your questions and concerns.
  
• Timely responses for requested material and services.
  
• Training in the effective use of library resources.
  
• Civil treatment from other library users.
  
• A safe, quiet, and clean place to study.
  
• Access to library materials without censorship restrictions.
  
• Confidential interaction with library personnel and privacy of your library records as permitted by law.
  
• Policies and procedures clearly explained and equitably applied.
  
• Coordinated efforts by library personnel to expedite referrals, overcome impediments, and follow through to verify that reasonable accommodations are made to meet your research needs.

The faculty and staff of American University Library are dedicated to providing quality service, collections, and amenities that support the scholarly pursuits of the entire campus community.